Technology improves our lives in many ways, but overreliance on it can cause us to "dumb down." Technology has a tendency to fill in or take over certain tasks for the consumer, relieving us of cognitive activities that we once did ourselves. These cognitive activities get weak or atrophied. We get lazy and dependent on the new technology to do our work for us. We become dumb.
The readership of this blog has steadily grown, and it's time to start demonstrating how innovation works...in real time. Once each month, I will post The LAB. This is where we will use a specified innovation tool on a product or service that is suggested by one of you, the readers of this blog.
Once I have received a suggested product or service (posted in Comments) from one of you, I will use a specified innovation tool to create a new-to-the-world innovation. I will show results in a subsequent post with a description of how I applied the tool and used each step of the process to create the innovation. In some LABS, I may be able to include a drawing or rendering of the innovation.
For those people interested in the innovation space, my firm belief is that we need to make a regular habit of innovating so we can perfect the craft and set the pace for others. It is not enough to talk about and read about innovation. It is essential that we all do it.
Cannes Lions, the International Advertising Festival, is the world's only truly global meeting place for professionals in the communications industry. It celebrates advertising winners each year in a variety of categories. The 57th festival was held last week.
The Young Lions Film Competition is held the same week. Two creatives have 48 hours to write, shoot and edit a 30-second commercial. At the beginning of the week, the teams receive a brief from a charity chosen by the Festival. Forty-eight hours later, the teams' work is judged by the Film Lions jury. Here is a winning commercial from this year's Young Lions Film Competition:
An innovation tool is a cognitive prosthetic that helps individuals and groups overcome their human limitations and innovate more capably. Just as an artificial limb or hearing aid compensates and augments a missing or impaired part of the body, a thinking tool does the same - it compensates and augments for a variety of cognitive deficiencies in all humans.
Yet there is an aversion to using a structured tool to be creative:
My crystal ball is no better than others. Rather than predict innovations, I predict what characteristics they will have and how they might be invented.
1. Mobility: Future products will incorporate some degree of mobility and integration into the mobile lifestyle. Smart phones fuel this. But mobility is not all about communications. Future products will take advantage of the data created by people as they move through their day. The innovation templates, Task Unification and Attribute Dependency, are excellent tools for identifying these opportunities.
Airline service innovation seems like an oxymoron considering the industry's reputation for low quality. But the industry is fighting back to improve its image. Companies that specialize in inflight entertainment as well as airframe manufacturers are accelerating the use of new technologies to deliver more value in the air. That's good news for an industry that has focused way too long on cost-cutting. The next battle for supremacy will be won by airlines and aviation companies that innovate services across the experiential "journey" in a sustained way. For this month's LAB, we will create new-to-the-world concepts for the inflight service experience using the S.I.T. tool set.
We begin by creating a list of the components of the product or service. We select a component and we further break it down to its sub-components or attributes that we can focus on. We then apply a tool to that component to change it in some way. Working backwards ("Function Follows Form"), we envision potential benefits of the modified service to both the customer and the company.
Here is a list of components:
"Red tape" is defined as the collection or sequence of forms and procedures required to gain bureaucratic approval for something, especially when oppressively complex and time-consuming. That's how Southwest Airlines describes other airlines' frequent flyer programs versus its new Rapid Rewards program which has none of the traditional limitations like blackouts and point expiration. In a series of highly innovative commercials, Southwest demonstrates not one but two of the eight advertising tools described by Professor Jacob Goldenberg in "Cracking the Ad Code." These ads are flawlessly executed, funny, and memorable.