Innovation: A World of Ambiguity

Innovators like you operate in a world of ambiguity. Every situation you face has some uncertainty, and you need to be prepared when unexpected things happen. If you’re not prepared, your strategy may derail and you end up losing competitive ground in the marketplace....

Innovate to Motivate

Think about the last time you bought something and ask yourself a simple question: why did I buy it? Well, the answer most certainly is that you felt you needed it. Something motivated you to shop for that item, buy it, and use it. Consumers only buy things when...

Innovating to Drive Customer Lifetime Value

Imagine a hypothetical scenario where you’re forced to make a choice between innovating for Customer A or Customer B. Which one would you choose? Well, it depends on how much they buy from you. If Customer A spends more money on your products than Customer B, you’d...