companies are slugging it out in what may be the most competitive and
unique business battle of all time. It is larger in scale with more at
stake than battles in other industries including transportation, energy,
remarkable is how different the combatants are from one another.
Instead of similar companies competing (Toyota versus General Motors,
for example), these companies hail from different business bases: an electronics manufacturer, a lifestyle computing company, an
retailer, a search engine, and a social network. In order: Samsung,
Apple, Amazon, Google, and Facebook. I call them the Fabulous Five.
are they fighting for? They are fighting for the right to define what
they are fighting
for. It is a category yet to emerge. The battle is about who can get
the largest numbers of customers that generate deep
and meaningful insights. Each company wants a massive following of
human beings using their products
and services in a way that generates monetizable information twenty four hours a day, seven days a week. Each of the
Fabulous Five has a strong and growing foothold to do exactly that.
about traditional powerhouses like Microsoft? Microsoft fell behind and is trying desperately to catch up with acquisitions
(think $8.5 billion for Skype). Microsoft will regress into a word
processing, server, and gaming company. Blackberry? RIM lost one million
customers in the last three months of 2012. Motorola? Sony? HP? Yahoo? They
are watching the battle from the sidelines. PC’s
are becoming irrelevant as the tablet and smartphone takes hold.
said, there are some potential challengers to the Fabulous Five.
Twitter, for example, has an impressive subscriber base generating 500
million tweets a day that are being archived
by the US Library of Congress. Despite the enormity of Twitter, it has
a serious gap. Twitter (the company) lacks a way to own the insights
being generated. Twitter is just an advertising portal. More
concerning is the Fabulous Five can encroach this space fairly easily.
Some already have.
Which of the Fabulous Five will win is not a matter of financial resources. What matters is their core competencies and their ability to stretch those into other domains. More important is what each company learns about consumers to stretch further.
Who has the advantage? Let’s look at sheer size and scope of each.
nearly five billion searches per day. Insights about keywords used to
search the Internet are extremely valuable. Google learns what it takes
to make websites search engine friendly. It sells that to companies
who want their websites optimized. Google’s Droid operating system
gives it presence in smartphones. Now they seek ways to stretch into
Amazon leads the nearly $300 billion online retail space. It had nearly 8 million unique visitors on one day
(Black Friday). Amazon learns how people shop, how they compare, and
what they are willing to pay across a wide range of consumer products.
It is stretching itself into the smartphone arena. Amazon will continue to make bold moves.
has over one billion users. Despite all the criticism about its
privacy policies, Facebook has an enormous advantage in learning how
people socialize, communicate, and visualize their relationships. But
it lacks a smartphone, entertainment platform, and shopping presence
that others have.
Samsung leads in technology development the way that Apple leads in design. Samsung is well managed and aggressive. It has massive resources
to put hundreds of millions of handheld units into any region of the
world. The question is what they do with it – how much of the
information stream will come from the unit versus the operating system
within that unit. Samsung knows it needs its own smartphone operating system to compete with Google.
is the most valuable company on the planet with a fiercely loyal base of
customers across every demographic. It wins on design, integration,
and service. More than the other combatants, Apple cuts across a wider
swath of a person’s daily life. Its next strategic move will likely set
the tone for the next wave of battles. Fierce patent skirmishes with Samsung and others will subside so they can all focus on with the real battle – earning loyalty and staying relevant.
common theme for all five is innovation – the ability to stretch
into other domains and create new value systematically. The choices they make to compete will be topics of future blog posts here. 2013 is
sure to be a milestone for this epic battle.